Privacy Policy

1. Introduction

BuzzGuard is committed to protecting the privacy of our customers and website visitors. As a proudly Canadian company, we adhere to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how private sector organizations collect, use, and disclose personal information in Canada. We do not serve the province of Quebec and therefore are not subject to Quebec’s Law 25.

2. What Information We Collect

We collect personal information that is necessary to provide our services and to communicate with you. The information we collect may include:

• Your name
• Contact information (phone number, email address)
• Your home address or the address of the property to be serviced
• Details about your pest control needs

We will only collect information that is necessary for the purposes we have identified.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• To provide you with a free quote.
• To schedule and perform our services.
• To communicate with you about your service, including sending personalized videos from our technicians and providing updates.
• To respond to your inquiries and requests.
• To comply with legal and regulatory requirements.

We will not use your personal information for any purpose not previously identified without your consent.

4. How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate safeguards to protect it from loss, theft, and unauthorized access. We are responsible for the personal information in our possession, including information transferred to a third party for processing. We use contractual or other means to provide a comparable level of protection when a third party is processing the information.

5. We Do Not Share Your Information

We are committed to not sharing your personal information with anyone unless required to do so by law. We will not sell, rent, or trade your personal information with other organizations for marketing or any other purpose. The only exceptions would be if the disclosure is required for legal purposes or if you have given us explicit consent to do so.

6. Your Rights to Access and Correct Your Information

Under PIPEDA, you have the right to be informed of the existence, use, and disclosure of your personal information. Upon written request, you have the right to access the personal information we hold about you and to challenge its accuracy and completeness. You can also request to have it amended as appropriate. We will provide you with a way to exercise these rights.

7. How to Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact our Privacy Officer.

• Privacy Officer: [Name of Privacy Officer or position, e.g., CEO]
• Contact Information: [Email Address and/or Phone Number]

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be posted on our website.